Retail / Product-matching assistant
Help shoppers find the right product in their own words.
Shoppers rarely search the way your catalogue is organised. They type 'waterproof jacket for hill walking' or 'a gift for a child who likes building things' and get a page of loosely related results. A product-matching assistant understands the request, asks a clarifying question when needed and recommends items you actually stock.
Where an agent helps
- 01
Match plain-language requests
Reads the shopper's description, compares it with your product attributes and reviews, and returns a short list with a clear reason for each suggestion.
- 02
Ask the question a good assistant would
Checks size, budget, intended use or compatibility before recommending, rather than guessing, so the shopper sees fewer but better options.
- 03
Pass on what it cannot answer
Questions about orders, returns or stock in a particular store go to your customer service team with the conversation attached. The agent also logs requests it could not match, which shows gaps in your range or product data.
How it fits your tools
The assistant reads from your product catalogue and stock feed, whether that lives in Shopify, another commerce platform or a PIM. It only recommends items that are in stock and follows your rules on margins, promotions and brands. It sits on your site as a search companion or chat panel, and reports which requests led to a basket so your merchandising team can act on them.