Hotels / Enquiry-to-booking agent
Turn guest questions into direct bookings, at any hour.
Guests ask the same things before they book: room types, parking, late check-in, whether the dog can come. When nobody answers quickly, they book through a third party or not at all. An enquiry agent answers from your own policies and rates, and moves the conversation toward a direct reservation.
Where an agent helps
- 01
Answer pre-arrival questions
Responds to website chat, email and messaging enquiries using your room descriptions, policies and local information. It quotes only what you have approved and says so when it does not know.
- 02
Guide guests to a direct booking
When a guest is ready, the agent checks availability in your booking engine and sends a link with dates and room type already filled in, so the guest finishes on your own site.
- 03
Hand over groups and special requests
Weddings, group blocks, accessibility needs and complaints go straight to your reservations or front office team with the full conversation attached, so nobody asks the guest to repeat themselves.
How it fits your tools
The agent connects to the systems you already run: your booking engine for availability and rates, your PMS for reservation context, and your inbox or messaging channels for conversations. Your team sees every exchange in one shared view and can step in at any point. We set the rules together, such as which questions it answers alone and which it always passes on, and the agent sends a weekly summary of what it handled and what it escalated.